FAQ - entrega

We don’t offer assembly as part of our standard delivery service, but if you need assistance, email customersupport@mobelaris.com, and we’ll help arrange a quote for you. We're working on automating this service soon.

Once your item is shipped to the address provided at the checkout, you will receive the corresponding update and tracking information. Delivery will be arranged by the local courier and their partners. It is recommended to check the tracking updates regularly when available and reply to the courier's email you might receive. Please note that once an item is shipped, we won't be able to make any modifications or cancelations. If your availability for receiving the delivery is limited, kindly contact customer support to inform us as soon as the order is placed, to avoid inconveniences.

Occasionally, we offer free delivery promotions for certain products or regions. These offers apply to mainland areas only. For other zones, we’ll contact you with a delivery rate.

Many of our items are made to order, especially large custom pieces like sofas. Lead times are clearly displayed on each product page. For in-stock items, delivery typically takes 1-4 weeks. Large custom items like sofas can have a lead time of 10-14 weeks (not including holiday periods). Express delivery are items that are in stock with our manufacturers / supplier or have a shorter lead time, this means they can be delivered from our warehouse to you from 1-4 weeks if they are in stock. Please note that the time frames for all products are specified under the add to cart button, you will need to click on the options available for an item to confirm if it is available or not. Items in stock are identified with a dispatch time of 2-5 working days approximately. PLEASE NOTE We are currently sending orders together, once every product in it is in stock. We of course endeavour to get your items to you as soon as possible. If you have any questions - please let us know.